Support Center
How can we help you today?
Live Chat
Chat with our support team during business hours (9 AM – 6 PM EST).
Frequently Asked Questions
How do I connect my Instagram account?
Navigate to the Connect page after logging in. Click on the Instagram icon and follow the authorization flow. Make sure you have an Instagram Business or Creator account connected to a Facebook Page for full functionality.
How does the AI auto-reply feature work?
Our AI learns from the training materials you provide (documents, text, URLs) and uses this knowledge to automatically respond to messages. You can enable or disable this feature at any time from the Automation page using the AI Auto-Reply toggle.
What file types can I upload for AI training?
We support PDF, TXT, and DOCX files up to 10MB each. You can also add custom text directly or provide URLs for the AI to learn from. The more relevant content you provide, the better the AI responses will be.
How do I pause AI responses temporarily?
Go to the Automation page and toggle off the "AI Auto-Reply" switch. This will immediately pause all automated responses while keeping your training data intact. You can re-enable it at any time.
Is my data secure?
Yes, we take security seriously. All social media access tokens are encrypted at rest. Your training data is stored securely and is only used to train AI models for your specific account. We never share your data with other users or third parties.
How do I delete my account?
You can delete your account from the Settings page. This will permanently remove all your data, including connected social accounts, training materials, and conversation history. This action cannot be undone.