For clinics & practices
Answer patient enquiries on WhatsApp without tying up reception
ChattyPilot answers questions about services, prices, opening hours and preparation from the information you publish, and hands anything personal or clinical to your staff.
ChattyPilot
WhatsApp · online
Hello, do you do teeth whitening and how much does it cost?
Hello! Yes, we offer in-clinic whitening from CHF 350, after a short check-up. Would you like reception to contact you to arrange an appointment?
Yes, mornings are best for me.
Appointment request passed to reception with preferred time
Illustrative conversation
The problem
Reception can't answer the phone, the desk and WhatsApp at once
Routine questions block the line
Opening hours, prices and directions take up time that patients at the desk need.
After-hours enquiries
New patients write in the evening. A reply the next afternoon often comes too late.
Inconsistent information
Preparation instructions and policies are explained differently by different people.
What it handles
What the clinic chatbot handles
The AI answers only from the information you give it, such as service descriptions, price lists and preparation guides, and passes anything clinical or personal to a person.
Services and prices
Which treatments you offer, what they cost and how long they take, from your own price list.
Appointment requests
It collects the patient's name, phone and preferred times and passes the request to reception.
Practical information
Opening hours, location, parking, payment and what to bring, always answered the same way.
Safe handoff
Medical questions, results and complaints are handed to your staff, with the AI paused on that conversation.
How it works
How practices set it up
- 1
Connect WhatsApp
Use your practice's WhatsApp Business number through Meta's official sign-up.
- 2
Add published information
Services, prices, preparation guides and FAQs. Write clear rules about what the AI must not answer.
- 3
Reception decides
The AI answers routine questions and collects requests. Your team books appointments and handles anything clinical.
Included
Included for practices
- Answers only from your published information
- Clinical questions handed to staff
- Appointment requests with preferred times
- Patient's own language
- Email alert when a person should reply
- One inbox for WhatsApp, Instagram and Messenger
FAQ
Clinic chatbot questions
Does the AI give medical advice?
No. It answers practical questions from the information you publish. You set rules in your prompt, and medical or personal questions are handed to your staff.
Can it book appointments in our practice software?
No. It collects the appointment request and passes it to reception, or shares your online booking link if you have one.
What should we put in the knowledge base?
Information you'd publish anyway: services, prices, opening hours, directions, preparation and aftercare guides, and payment policies.
Can staff take over a conversation?
Yes. Any team member can pause the AI on a conversation and reply personally from the ChattyPilot inbox.
Give reception time back for patients
Let the AI answer routine questions instantly and pass every real request to your team.