For online shops
An AI chatbot for your online shop that answers before customers bounce
ChattyPilot answers product, shipping and returns questions on WhatsApp, Instagram, Messenger and your website chat, from your own catalogue and policies, so shoppers buy instead of waiting.
ChattyPilot
Instagram · online
Does the leather backpack fit a 15-inch laptop? And how long is shipping?
Yes, it has a padded sleeve for laptops up to 15.6". Shipping within Switzerland takes 1-2 business days and is free over CHF 80.
Perfect, ordering now.
Answered from the shop's own product sheet and shipping policy
Illustrative conversation
The problem
Unanswered product questions are abandoned carts
Doubts kill conversions
Size, compatibility, delivery time. If a shopper can't get an answer quickly, they buy elsewhere.
Support tickets pile up
Where is my order, how do I return this, do you ship abroad. The same questions fill your inbox.
DMs from social ads
Instagram and Facebook ads bring messages that need an answer while the interest is still there.
What it handles
What the ecommerce chatbot handles
Upload product sheets, size guides and shipping and returns policies, or add your website pages. The AI answers from them on every channel.
Product questions
Sizes, materials, compatibility and differences between models, answered from your own product information.
Shipping and returns
Delivery times, costs, international shipping and return conditions, consistent on every channel.
Order issues to your team
The AI can't look up orders, so it hands order-specific questions to your support team with the conversation attached.
Campaigns to customers
Announce restocks or new collections with WhatsApp templates sent to opted-in customers.
How it works
Set up in an afternoon
- 1
Connect your channels
WhatsApp, Instagram, Messenger and a chat widget for your shop.
- 2
Add your catalogue and policies
Product sheets, size guides, shipping and returns, as files or web pages.
- 3
Sell while you sleep
The AI answers pre-sale questions 24/7. Your team handles order-specific requests.
Included
Included for online shops
- Answers from your product information
- Shipping and returns policies, always consistent
- WhatsApp, Instagram, Messenger and website chat
- Shopper's own language
- Handoff for order-specific questions
- Campaigns to opted-in customers
FAQ
Ecommerce chatbot questions
Can the chatbot check order status?
No, it isn't connected to your shop system. Order-specific questions are handed to your team, who can reply from the same inbox.
How do I give it my product catalogue?
Upload product sheets as PDF or Word files, add images, or add your product and policy pages as URLs.
Does it work on my shop's website?
Yes. Paste the chat widget snippet into your site and the same AI answers there as on WhatsApp and Instagram.
Can it reply to international customers?
Yes. It answers in the language the customer writes in.
Answer every shopper before they leave
Turn product questions into orders, on every channel your customers use.