Instagram DM automation
Instagram DM automation that sounds like your team
ChattyPilot answers your Instagram direct messages in seconds, from your own product and service information, and passes the conversation to a person when it matters.
ChattyPilot
Instagram · online
Is the linen dress from your last post still available in M?
Hi! The linen dress comes in S to L and costs €89. Would you like us to check stock for an M and get back to you?
Yes! Can I pick it up in store?
Passed to the shop team to check stock and confirm pickup
Illustrative conversation
The problem
DMs are where Instagram followers turn into customers, if someone answers
Price questions go unanswered
A post goes well and the DMs pile up: price, sizes, delivery, opening hours. Each unanswered message is a sale that never happens.
Your social manager isn't always on
Followers message in the evening and at weekends, when nobody is watching the account.
Answers aren't consistent
Different people answer differently, and policies or prices change faster than everyone remembers.
What it handles
What Instagram DM automation handles
Connect your Instagram professional account and the AI answers incoming direct messages from the knowledge you give it, in your brand's tone.
Product and price questions
Sizes, colours, prices, materials and delivery times answered from your catalogue, PDFs or website pages.
Bookings and appointments
It explains how booking works or shares your booking link, takes the customer's details and hands the request to your team.
Store and service information
Opening hours, address, returns and payment options, always answered the same way.
Smooth handoff
Complaints, special requests or anything the AI shouldn't handle go to your team, with the AI paused on that conversation.
How it works
Set up Instagram DM automation in minutes
- 1
Connect Instagram
Log in with your Instagram professional account through Meta's official connection.
- 2
Add your knowledge
Upload your catalogue, price list or FAQ, or add website pages. Set the tone in a short prompt.
- 3
Go live
New DMs get an answer in seconds. Your team sees every conversation in one inbox and can reply at any time.
Included
Built for Instagram DMs
- Answers from your own catalogue and FAQs
- Your brand voice and rules
- Replies in the follower's language
- Pause the AI on any conversation
- Email alert when a human should reply
- Shared inbox with WhatsApp and Messenger
FAQ
Instagram DM automation questions
What kind of Instagram account do I need?
An Instagram professional account (business or creator). It connects through Meta's official login, so ChattyPilot never needs your password.
Does it reply to comments on my posts?
Not yet. Today ChattyPilot answers direct messages. Comment replies are not part of the product at the moment.
Will followers know they're talking to an AI?
You decide how the assistant introduces itself in your prompt. It writes in your tone and hands over to a person whenever the conversation needs one.
What if it doesn't know the answer?
It doesn't guess. The question is handed to your team and added to a list of unanswered questions, so you can add the answer to your knowledge base.
Answer every Instagram DM, even at 11pm
Turn the questions under your posts into conversations and sales, without hiring someone to watch the inbox.