For retail stores
Keep every store DM answered while your team serves customers
ChattyPilot answers Instagram, WhatsApp and Messenger messages about products, prices and opening hours in seconds, and passes stock checks and reservations to your floor staff.
ChattyPilot
Instagram · online
Do you have the new collection of watches in store?
Yes! The new collection arrived this week, from CHF 290. We're open today until 7pm. Shall I ask the team to set one aside for you to see?
Yes, the silver one please.
Hold request for the silver watch passed to floor staff
Illustrative conversation
The problem
Customers message the shop. Your staff are on the shop floor.
DMs wait until closing time
Your best salespeople are with customers in store, not on their phones.
"Do you have it?"
Most messages are about stock, prices and hours. Each one is a potential visit that slips away when unanswered.
Lost repeat business
Past customers would come back for a new collection, if someone told them about it.
What it handles
What the retail chatbot handles
Upload your product information, price list and store details. The AI answers from them and hands anything that needs a person to your staff.
Product and price questions
Collections, brands, prices and materials answered from the information you upload.
Stock checks and holds
The AI can't see live stock, so it collects the request and passes it to staff to check and set aside.
Store information
Opening hours, address, parking, payment and returns, answered the same way every time.
New collection campaigns
WhatsApp templates to opted-in customers when new stock arrives.
How it works
Up and running this week
- 1
Connect Instagram and WhatsApp
Plus Messenger, through Meta's official connections.
- 2
Add your store info
Collections, price list, opening hours and policies.
- 3
Staff stay on the floor
The AI answers messages. Staff handle stock checks and holds from one inbox when they're free.
Included
Included for retailers
- 24/7 answers on Instagram, WhatsApp and Messenger
- Stock-check and hold requests for staff
- Answers from your own product information
- Customer's own language
- Handoff with email alert
- Campaigns to opted-in customers
FAQ
Retail chatbot questions
Can it check live stock?
No. It isn't connected to your POS or inventory. It collects the customer's request and passes it to your staff to check.
Which channels does it answer on?
Instagram direct messages, WhatsApp, Facebook Messenger and an optional chat widget on your website.
Can several staff members use it?
Yes. Your team works from one shared inbox and anyone can pause the AI and reply personally.
Can it answer tourists?
Yes. It replies in the language the customer writes in.
Turn DMs into store visits
Answer every message in seconds and send your staff the requests that matter.